Support
Need a hand?
Questions, bug reports, and feature requests are all welcome. Please include your app version and device model so we can help faster.
panshikai0117@gmail.comFrequently asked questions
I can’t hear the level-change sounds.
BlindClock’s chimes play even when the iPhone silent switch is on — but they use the media volume. Turn the volume up with the side buttons while the app is open, and check that sounds are enabled in the tournament’s settings. While the app is in the background, alerts are delivered as notifications, so allow notifications when the app asks.
What does BlindClock Pro include, and is it a subscription?
Pro is a one-time purchase — not a subscription. The free version includes everything you need to run a game, plus up to 5 custom tournaments. Pro removes that limit so you can save unlimited tournaments, on all devices signed in with your Apple Account.
I bought Pro but it shows as locked. How do I restore my purchase?
Open the upgrade screen (tap the Pro banner on the home screen) and tap “Restore Purchases”. Make sure the device is signed in with the same Apple Account you used to buy Pro.
How does iCloud sync work?
Your custom tournaments sync automatically through your private iCloud account — no setup needed. Both devices must be signed in to the same Apple Account with iCloud Drive enabled. If you’re not signed in to iCloud, the app simply keeps everything on the device. The running clock itself doesn’t sync between devices — only your saved tournaments do.
How do I share a tournament with a friend?
Swipe left on any tournament in your list and tap the share icon to export it as a .blindclock file — send it via AirDrop, Messages, or any app. When your friend opens the file, BlindClock shows a preview and imports it with one tap.
The Live Activity doesn’t appear on my Lock Screen.
Check Settings → BlindClock and make sure Live Activities are allowed. You can also toggle the lock-screen banner from the in-app settings while a tournament is running. On iPhone 14 Pro and later, the current level also appears in the Dynamic Island.
How do I keep the screen on during a game?
Turn on “Keep Screen Awake” in the running tournament’s settings. On iPad in landscape, the table display keeps the screen awake automatically. Plug in the device for long sessions.
I force-quit the app mid-tournament. Is my game gone?
No — BlindClock saves a checkpoint while the clock runs. Reopen the app and it offers to resume the tournament exactly where it left off, with the elapsed time corrected.
Which devices are supported?
BlindClock runs on iPhone and iPad with iOS / iPadOS 18.6 or later, in 12 languages: English, Traditional Chinese, Japanese, Korean, German, French, Italian, Polish, Portuguese, Spanish, Turkish, and Vietnamese.